IT Help Desk
Commonwealth employees should call their own agencies' IT departments for help.
Agency help desk professionals and IT managers can call OA-Information Technology at 717.506.1079 or 877.836.7771. Incident tickets can also be opened online.
Individual help desk numbers are listed below.
||Agency IT staff support for resources at the data powerhouse
|Enterprise Data Center
||Agency IT staff support for servers and applications in the enterprise server farm
||Agency IT staff support for Exchange and Active Directory management
|OA LAN Management
||End user computer and network support for employees in the consolidated agencies (Administration, Budget, Emergency Management, General Counsel, General Services, Governor's Office, Historical & Museum Commission, State Police, Department of State)
|Supplier Relationship Management (SRM)
||End user support for SAP SRM module
||End user support for SAP travel questions
||Verizon CoPA Service Desk
|OA Consolidated Agencies
||End user support for Penn Connect VoIP telephones, Fusion, OpenScape UC Web Client, Xpressions voicemail, legacy analog lines and wireless devices
||End user and agency IT support for network firewalls, remote access using VPN, and other cybersecurity issues such as virus and intrusion protection
||End user support for problems during an OA-Information Technology scheduled voice or video conference