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If you forget your commonwealth-issued (CWOPA) password to log into your work computer and other applications, your agency help desk can reset it for you. 
If  you are a non-commonwealth employee, you can manage your credentials at


There are tools available that allow you to reset your password without contacting the help desk.  Please note that you must set-up this feature before your password needs reset.
There are two different password reset services available. Your IT department can tell you which one is used by your agency. 

Commonwealth User Provisioning and Self Service (CUPPS) 

 Desktop Password Reset Agent (DPRA)