Erik Avakian was named Chief Information Security Officer for the commonwealth in 2010.
Erik joined the commonwealth in 2005 and became Deputy CISO in 2007. He has over 17 years experience in securing enterprise-level environments and is an expert in reducing risk and mapping security to the business. He has extensive experience in security governance, risk management, compliance and incident response and remediation. As CISO. Erik is responsible for establishing enterprise security strategy, standards, controls, and security policies and lead the Enterprise Information Security Office, which defends against cyber attacks, reduces the commonwealth's vulnerability to cyber attacks, and minimize the damage and recovery time from attacks if and when they occur.
Erik holds numerous industry certifications including Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Security Auditor (CISA), Certified Government Chief Information Officer (CGCIO) and ITIL v3. He is an active member of the National Association of State Chief Information Officers (NASCIO) Security and Privacy Committee, the International Information Systems Security Certification Consortium (ISC2), the Information Systems Audit and Control Association (ISACA), Multi-State Information Sharing and Analysis Center (MS-ISAC), and the Pennsylvania Criminal Intelligence Center PaCIC).
Margaret Hively was named Director of Enterprise Solutions in March 2015.
In this role, Margaret is responsible for applications support for OA and consolidated agencies, as well as support for enterprise development tools and commercial products used by all agencies.
Margaret has over 30 years of experience in the IT field, including over 27 years with the Departments of Environmental Protection and Conservation and Natural Resources (DCNR). During that time, she held various positions including assistant IT director and acting CIO for DCNR. Margaret then joined OA to manage enterprise systems and applications for the consolidated agencies. Her years of service have provided her with experience in IT governance, applications development, web administration, desktop support management, GIS, IT procurement, budgeting, and strategic and project planning.
Margaret is a graduate of Mansfield University with a B.S. in Information Processing, a graduate of the commonwealth’s Leadership Development Institute and ITIL v3 Foundation and Design Certified.
Director, Integrated Enterprise System
Patti Chapman was named the Director of the Integrated Enterprise System (IES) in December 2018. Patti oversees the enterprise resource planning (ERP) system supporting human resources, payroll, travel, finance, funds management budget planning, procurement, plant maintenance, flexible real estate, sales and distribution and reporting.
Patti has over 30 years of experience in the public sector, specifically in the areas of procurement and information technology. This is Patti’s second career with IES, formerly serving as the procurement functional team manager responsible for implementation of the commonwealth’s ERP system. Prior to her current position, Patti was the Director for Supplier Management and Director for IT Procurement.
Patti is focused on delivering high quality customer service and has experience in team building and developing strong business relationships.
Patti has a degree in accounting and holds certificates in ITILv3 foundation and Service Strategy.
Chief Information Officer, Conservation and Environment Delivery Center
Tom Diecidue was appointed as the Chief Information Officer for the Conservation and Environment Delivery Center on June 2019.
In this role, Tom is responsible for leading the development and execution of the delivery center’s IT strategic plan in support of the Departments of Conservation and Natural Resources, Environmental Protection, Agriculture, Environmental Hearing Board and Milk Marketing Board.
Tom brings over 30 years of IT experience. During his career, Tom has developed experience in areas including strategic planning, IT development methodologies, application architecture and development, systems integration, vendor management and business relationship management.
Most recently, Tom served as the Vice President of Enterprise Systems at the Pennsylvania Higher Education Assistance Agency (PHEAA). In this role, Tom was responsible for contact center, enterprise content management, enterprise resource planning (ERP) and governance, risk and compliance (GRC) technologies. Tom was responsible for the modernization and achieving significant return on investment for contact center operations. Tom was also responsible for significant organizational change along with implementing Scaled Agile Framework (SAFe) methodologies.
Tom holds a bachelor’s degree from Bloomsburg University.
Chief Information Officer, Infrastructure and Economic Development Delivery Center
Michael DeMatt was named Chief Information Officer for the Infrastructure and Economic Development Delivery Center in March 2018.
In this role, Michael is responsible for leading the development and execution of the delivery center’s IT strategic plan in support of the Department of Transportation, Department of Community and Economic Development and Pennsylvania Emergency Management Agency.
Michael has over 29 years of experience in information technology. Most recently, he served as the chief technology officer for the Infrastructure and Economic Development Delivery Center with responsibility for planning, directing and evaluating the technology and operations of staff engaged in managed compute, network and systems management, data management, IT service management and enterprise architecture.
Michael earned a bachelor’s degree in computer science from East Stroudsburg University and holds certifications with the American Management Association and The Open Group Architecture Framework (TOGAF). Additionally, he is certified in ITIL v3 Foundation; ITIL Planning, Protection and Optimization and ITIL Continuous Service Improvement.
Chief Information Officer, Employment, Banking and Revenue Delivery Center
Dave Naisby was appointed as the Chief Information Officer for the Employment, Banking, and Revenue Delivery Center on July 1, 2017.
Dave has over 17 years of experience in the information technology field, having served in varying executive positions, most notably as the Chief Information Officer for the Pennsylvania Department of Labor and Industry and as the Executive Director of the Commonwealth’s Justice Network (JNET).
Dave has a strong background in service delivery, IT governance, and system integration. He has held the responsibilities for evaluating, planning, and directing IT operations, legacy and distributed systems platforms, application/software development, telecommunications, and IT security in large scale environments.
Dave earned a bachelor’s degree from York College of Pennsylvania and is a 2014 Graduate of Harrisburg University’s Certified Government Chief Information Officer program.
Chief Information Officer, Health and Human Services Delivery Center
Sandy Patterson is the Chief Information Officer for the Health and Human Services Delivery Center serving the Departments of Human Services, Health, Aging, Drug and Alcohol Programs, and Military and Veteran Affairs.
In this capacity, her organization IT systems associated with programs for the elderly, public health, veteran homes, the PA National Guard, child support, and child welfare, as well as eligibility for benefit programs including food stamps, medical assistance, low income heating assistance, cash assistance, childhood and early development programs, and home and community based programs for the elderly and intellectually challenged citizens.
Sandy has over 32 years of experience in Information Technology. Since joining the commonwealth in 2005, she has performed oversight of the Medicaid Management Information System in the Office of Medical Assistance program, gaining national recognition for the implementation of the Medical Assistance Provider Incentive Repository utilized in 13 states. As the CIO for the Departments of Human Services, Aging and Insurance, she was responsible for all IT systems and services supporting the three agencies.
Sandy is a graduate of the Pennsylvania State University with a bachelor’s degree in Health Planning and Administration. She has certificates in Project Management from the Pennsylvania State University, Certified Government Chief Information Officer program at Harrisburg University, ITILv3 foundation and ITIL Service Strategy. She is also a graduate of the Commonwealth Leadership Development Institute.
Chief Information Officer, Public Safety Delivery Center
Dustin Rhoads was named Public Safety’s Chief Information Officer June 2017.
Prior to his current role, Dustin served as the CIO of the Department of Corrections. As CIO, Dustin directed the strategy, management and development of the department, ensuring that organizational objectives surpassed the business and technology needs of the commonwealth's Corrections agency. As the CIO, he was involved in driving the analysis and re-engineering of the existing business processes along with identifying new technologies and services.
Prior to his CIO roles, Dustin was named Executive Director for the Pennsylvania Justice Network (JNET) in November 2013. JNET is an integrated portal that provides a common online environment where authorized users access public safety and criminal justice information from various contributing municipal, county, state, and federal agencies. He previously served as Business Manager at JNET, a position he held since 2007.
Prior to joining JNET, Dustin worked as a Community Justice Planning Specialist for the Pennsylvania Commission on Sentencing. In this role, Dustin played a primary part in identifying key stakeholders throughout all 67 counties, assessing practices of local justice systems, and providing recommendations for policy as well as innovative methods and programming to improve justice systems and services.
Dustin holds a Bachelor of Science in Criminal Justice from Shippensburg University.
Chief Information Officer, General Government Delivery Center
Julie Snyder was appointed Chief Information Officer of the General Government Delivery Center in July 2017.
In this role, Snyder is responsible for managing technology operations and strategy solutions for the Governor's Office, Lieutenant Governor’s Office, Office of Administration, Department of General Services, Office of General Counsel, Office of the Budget, Office of Inspector General, Department of Education, Human Relations Commission, Historical and Museum Commission and the Civil Service Commission.
Previously, she established the Office of Data and Digital Technology, improving citizen engagement, government transparency, the state’s open data portal, data governance policies, data science, as well as managed the Commonwealth’s enterprise digital solutions contract. Snyder has also served in the role as the Chief Information Officer for the Department of Environmental Protection.
Prior to joining public service, Snyder successfully led major projects and initiatives for such companies as TYCO, PHICO and IBM before becoming an IT consultant. She has over 30 years of IT experience, earned her undergraduate degree in Business Information Systems from Shippensburg University, and is CGCIO and ITIL certified. Julie is a 2018 recipient of the Governor's Awards for Excellence for her role in the open data program. In 2019, she received the Women in Technology award for the public sector achievement from the Technology Council of Central PA.