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HR and IT Shared Services Transformation

In 2017, the Office of Administration embarked on a bold transformation of how human resources (HR) and information technology (IT) support are provided to state agencies under the Governor's jurisdiction.

The transformation initiative centralized HR and IT employees who worked for individual state agencies into the Office of Administration and organized them into delivery centers that that serve multiple agencies with similar missions and functions. OA also implemented a new governance model to give senior executives from all agencies a voice in the prioritization of investments, projects, and strategic initiatives. Finally, the new organization is supported by a simplified and transparent funding model.  

Delivery Centers 

The delivery centers and agencies they support are: ​ ​

General Government Delivery Center

  • ​​​Office of Administration*
  • Office of the Budget
  • Office of General Counsel
  • Governor’s Office
  • Lieutenant Governor’s Office
  • Education
  • General Services
  • Office of State Inspector General
  • Historical and Museum Commission
  • Civil Service Commission

*Independent boards and commissions currently served by OA OIT and HR will continue. 

​Public Safety Delivery Center

  • ​​​Corrections
  • Parole Board
  • State Police
  • Commission on Crime and Delinquency
  • Justice Network

​​​Employment, Banking and Revenue Delivery Center

  • ​​Labor and Industry
  • Revenue
  • State
  • Banking and Securities
  • Insurance

​​H​ealth and Human Services Delivery Center

  • ​​​Human Services
  • Health
  • Drug and Alcohol Programs
  • Aging
  • Military and Veterans Affairs

​​​Conservation and Environment Delivery Center

  • ​​​Conservation and Natural Resources
  • Environmental Protection
  • Agriculture
  • Milk Marketing Board
  • Environmental Hearing Board

​​​Infrastructure and Economic Development Delivery Center

  • ​Community and Economic Development
  • Transportation
  • Emergency Management