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HR and IT Shared Services Transformation

In 2017, the Office of Administration embarked on a bold transformation of how human resources (HR) and information technology (IT) support are provided to state agencies under the Governor's jurisdiction.

The transformation initiative centralized HR and IT employees who worked for individual state agenceis into the Office of Administration and organized them into delivery centers that that serve multiple agencies with simliar missions and functions. OA also implemented a new governance model to give senior executives from all agencies a voice in the  prioritization of investments, projects, and strategic initiatives. Finally, the new organization is supported by a simplied and transparent funding model.  

Delivery Centers 

The delivery centers and agencies they support are: 

Delivery Center​Agencies Supported
General Government

​Office of Administration*
Office of the Budget
Office of General Counsel
Governor’s Office
Lieutenant Governor’s Office
Education
General Services
Office of Inspector General

Public Safety

​Corrections
Probation & Parole
State Police
Commission on Crime & Delinquency
Justice Network

Employment, Banking and Revenue

​Labor & Industry
Revenue
State
Banking & Securities
Insurance

H​ealth and Human Services

​Human Services
Health
Drug & Alcohol Programs
Aging
Military & Veterans Affairs

​Conservation and Environment

​Conservation & Natural Resources
Environmental Protection
Agriculture
Milk Marketing Board
Environmental Hearing Board

​Infrastructure and Economic Development

​Community & Economic Development
Transportation
Emergency Management 

*Independent boards and commissions currently served by OA OIT and HR will continue.