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Customer Support Services

Customer Support Services

​Description

​This category provides a wide range of services to meet a customer’s IT needs – from training, installing, troubleshooting, upgrading and disposing of products as well as resolving issues with business applications through a help desk.  Technicians log service requests or incidents and troubleshoot or escalate as necessary. 

​Example
Services

  • ​Receiving and tracking requests for new IT Services
  • Receiving and resolving issues with existing IT services
  • Logging and tracking information about IT equipment and inventory