Customer Support Services
This category provides a wide range of services to meet a customer’s IT needs – from training, installing, troubleshooting, upgrading and disposing of products as well as resolving issues with business applications through a help desk. Technicians log service requests or incidents and troubleshoot or escalate as necessary.
- Receiving and tracking requests for new IT Services
- Receiving and resolving issues with existing IT services
- Logging and tracking information about IT equipment and inventory